Orders and Payments

What payment methods do you accept?

We accept the following secure payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, Discover, Maestro, JCB, Diners Club, and UnionPay.
• Digital wallets and flexible payment options: Apple Pay, Google Pay, Shop Pay, and Klarna.

Can I change or cancel my order after placing it?

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us immediately at support@careesia.com. While we will do our best to help, changes or cancellations may not be possible once an order has entered processing or has been dispatched.

How do I know if my order was successful?

You will receive an order confirmation email after your purchase. If you cannot find it, please check your spam or junk folder. If it is still missing, contact us at support@careesia.com.

Shipping and Delivery

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United Kingdom, with no minimum spend required.

How long will my order take to arrive?

• Processing time: 1–3 business days, Monday to Friday.
• Shipping time: 5–8 business days, Monday to Friday.
• Estimated total delivery time: 6–11 business days.

Delivery times are estimates and may vary due to circumstances outside our control.

What is your order cut-off time?

Our daily order cut-off time is 5:00 PM (UK time), Monday to Friday. Orders placed after this time will begin processing on the next business day.

Do you ship internationally?

No. Careesia currently ships within the United Kingdom only.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking information. Please allow up to 48 hours for tracking to become active.

What if my package is lost or delayed?

If you experience a delivery issue, contact us at support@careesia.com. We will work with our shipping partners to investigate and provide an appropriate solution.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy. To be eligible for a return, items should be unused, in their original condition, and returned in their original packaging.

How do I start a return?

Email support@careesia.com with your order details and reason for return. Once your request is approved, we will provide return instructions.

How long does it take to get a refund?

Once we receive and inspect your return, approved refunds are issued to your original payment method within 7 business days. Your bank or payment provider may take additional time to show the funds in your account.

What items are non-returnable?

We do not accept returns for:

• Gift cards.
• Custom or personalised items.
• Opened skincare products where the hygiene seal has been removed, unless the item is defective, damaged, or incorrect.

What if I receive a defective or incorrect item?

If your item arrives damaged, defective, or incorrect, contact us immediately at support@careesia.com. Please include clear photos of the item and packaging, along with your order number. We will review the issue and arrange an appropriate solution.

Customer Support and Contact

How can I contact you?

You can contact our team by email at support@careesia.com, by phone at +44 7988 525816, or through the Contact Us page on our website.

What are your customer service hours?

Monday to Friday: 9:00 AM to 5:00 PM (UK time)
Saturday, Sunday, and public holidays: Closed

We aim to respond to emails within 24 hours on business days.

Contact Information

Careesia
60 Saltoun Rd
London, SW2 1ER
United Kingdom

Email: support@careesia.com
Phone: +44 7988 525816