Refund policy
At careesia (careesia.com), we stand behind the quality of our curated collections. If you are not entirely satisfied with your purchase, we are here to help. Our policy lasts 30 days from the date your order is delivered.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The product was purchased within the last 30 days.
- The product is in its original packaging, unused, and in the same condition as received.
- All original tags and labels must remain intact and attached.
2. The Return Process
- Contact our support team at support@careesia.com with your order number and reason for return.
- Once your return is approved, we will provide you with the specific return instructions and the authorized facility address.
- Securely pack your items and ship the package using a trackable shipping service.
3. Shipping Costs
Damaged or Incorrect Items: If you receive a defective or incorrect item, careesia will cover 100% of the return shipping costs. Please provide photos in your initial email.
Change of Mind: For all other returns (e.g., style preference or incorrect size ordered), the customer is responsible for the cost of return shipping.
4. Refunds
Once your return is received and inspected at our authorized facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 7 business days of receiving and inspecting the returned item. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.
5. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been opened, used, or are no longer in their original condition.
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
6. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your payment provider or bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at support@careesia.com.
7. Order Cancellations
Orders may be cancelled before they have been processed or shipped. If you wish to cancel an order, please contact us as soon as possible at support@careesia.com.
Once an order has been shipped, it can no longer be cancelled and must be returned in accordance with this Refund Policy.
Contact Information
Careesia
60 Saltoun Rd, London SW2 1ER, United Kingdom
Phone: +44 7988 525816